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Support levels

We provide customers with a range of service level agreements, which include technical support up to 24 hours a day, 7 days a week.


Our expert engineers provide telephone, email and on-site support to our customers.

We also run a comprehensive online support section through our website which includes the latest software updates, technical documentation and answers to frequently asked questions.

All customer issues are logged and tracked in a trouble ticket system and action is taken to ensure resolution within agreed service level agreements. 

Customers can also use the support function to get technical advice and information on CBNG products and request assistance with upgrades and network changes.