Customer technical support

Our online customer support includes a trouble ticketing system, software updates and documentation.

Please note our trouble ticketing system and support resources are for CBNG contracted customers only. If you’re looking for general information, please contact our sales team.

Raise a support ticket online

• Raise a support ticket
• Email us at support@cbng.co.uk
• Call us on +44 (0) 1223 631312     
• Call us on +1-855-616-2265 (US)
• CBNG customer service is managed by our global support team who will contact you to help with your request.

For urgent support, please both call and email us.

Register for our support resources

To access the online resources below, you’ll first need to register your details here.

Support resources are for CBNG customers only, please contact our sales team for general enquiries.

Access our support resources

Library

• Download manuals, technical notes, calculation tools and PCN forms.
• Download our conformance documents

Software

• Download VectaStar software and utilities.

Arranging repairs

• Complete a Return Material Authorisation (RMA) form before sending an item for investigation or repair.